Service & Delivery, Recycling, Terms and Conditions of Sale

We specialise in selling Battery Operated Toys, Bikes and Equipment for Children .
Battery powered vehicles and other children's toys, also offering snooker tables
and rocking horses to the UK

If you have any suggestions or comments, please e-mail us at info@d2leisuregroup.co.uk.

1. Opening Times
2. Making a Purchase
3. Shipping and Handling
4. Delivery Schedule
5. Back Orders
6. Credit Card Security
7. Finance Options
8. Our Guarantee and Your Statutory Right of Cancellation
9. Battery Operated Ride On Vehicles (Our Own Guarantee To You)
10. Returns and Exchange Policy
11. Returns Procedure
12. Recycling/Disposal of Electrical Waste
13. Batteries
14. Reaching Us
15. Company Details

1. OPENING TIMES

MON - SAT 9.00am to 6.00pm, SUN  10.00am to 4.00pm.

2. Making A Purchase

Making a purchase could not be easier. Just browse our catalogue, and click on any item(s) that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'make order' and you will be asked for a few details that we will need to be able to satisfy the order.

We accept the following credit cards: Visa, Mastercard, Maestro, Paypal, Solo and Delta Card. We also accept cheque payment (UK drawn bank only). Send your order in writing and post it with your cheque, or simply phone or fax your order to us.


1: Sale and Purchase

We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order. 

2: Price

2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified, regardless of the currency.
Currency rates are for comparison ONLY and actual rates may vary slightly. 

2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are displayed when ordering your item.

2.3 Although we endeavour to ensure that all pricing and product information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order. 
We will not be obliged to supply goods at the incorrect price. 

2.4 All Manufacturer specifications and product descriptions are correct at the time of listing, but may be subject to change without prior notice. Colours shown are as accurate as the display process will allow.

2.5 Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.

2.6 Battery Toys are also dispatched 95% assembled, this assembly is straight forward and any competent person should be capable of assembling these. 

3. Stock Status

Standard delivery times of each product is shown online, these are subject to change and will be confirmed via email.
These are guidelines only, and the actual stock status of all orders will be confirmed via email.

WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO INSUFFICIENT PACKAGING.

Backordered items can be cancelled at any time prior to dispatch.
Deposit's paid for any backordered items which are cancelled are refundable at our discretion.

3. Shipping And Handling

D2 Leisure offers delivery to addresses within the United Kingdom and Europe Only.
We offer a standard delivery service to addresses in the United Kingdom, where the delivery details are as follow:

Delivery Method - Parcelforce Worldwide, Nightfreight, TNT UK, UPS or DHL Express. 
Delivery Time - As Stated for Each Product* . (*subject to availablity)
Standard Delivery Charge - Charged on weight, Other options are also available at point of order
All items are charged on weight, and will be advised online at point of order.
International Delivery Charges Vary Depending on the Weight of The Item and Destination Country, and will be confirmed prior to completing the order and shipping.

4. Delivery Schedule

Dispatch will normally take place within the stated time, and so deliveries will normally be made in the normal course of delivery by the carrier thereafter. Delays in collection and delivery by the carrier may be experienced over the festive period.
You will be advised by phone or e-mail of any delay, or if the item is no longer available.

When your parcel(s) is delivered

All damaged items must be reported to us within 48 hours of being delivered. Therefore we ask customers to check all items for damage at the point of delivery, and to sign for the item as damaged where necessary.

- All items reported as damaged must have been signed for as damaged. Should the box appear to be damaged, or the time not available to fully examine all the items, please sign as damaged in any case. Any item which is not explicitly signed for as damaged will be logged as delivered in good condition, thus rendering subsequent damage in transit claims invalid.

- Photographic evidence clearly showing the damage must be supplied to us before we can proceed with any replacement parts, exchange or credit.

In the event of an item being faulty or damaged when delivered,  We aim to repair the product by sending replacement parts out to the customers address as soon as possible.


5. Back Orders

All products and services are subject to availability. If your item is not in stock, we can backorder for you. You will always be e-mailed with the option to cancel your order, if you would rather not wait, or to claim a full refund.

6. Credit Card Security

Your credit card security is our utmost priority,and ARC Trading Group has taken the necessary steps to ensure that your payment information is processed confidentially and accurately.

D2 Leisure uses Secure Sockets Layer (SSL), provided by PayPal, where credit card details are encrypted in the software when the order is placed. This makes it virtually impossible for unauthorised parties to read any information that you send us.
We also accept payment via PayPal at payments@arctradinggroup.co.uk

7. Finance Options*

We also offer various finance options to suit your financial needs.*All finance is subject to status and is not available to anyone under 18 years of age. Written quotations are available on request.

 


8. Our Guarantee and Your Statutory Right of Cancellation

If you are not completely satisfied with your order, you can return it in an unused condition within 7 days, with the original receipt. We will either exchange the item(s) or refund your money, as you wish. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days without giving a reason, the 7 days starting the day after receipt of the goods. You must bear the costs of returning the goods to us. A refund will be given within 28 days of cancellation of the goods. 
If the item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale. 
Your statutory rights are not affected.

Battery Operated Ride On's and Electric Scooters have a 6 months manufacturer warranty, and most other items have a 12 months manufacturer warranty. Should you experience any problems during this period we will do our upmost to ensure this is dealt with as quickly as possible with the least inconvenience to yourself. All warranties exclude labour and transportation costs.

9. Battery Operated Ride On Vehicles (Our Own Guarantee To You)

Our 2 Year Commitment

All our products are supplied with an instruction manual. Make sure that you read these instructions carefully and keep them safe for future reference along with your proof of purchase. If you have purchased a battery operated ride-on vehicle, ensure that for the first and subsequent times you charge your battery, you adhere to the charging instructions included in your manual as batteries and chargers are not covered under this guarantee. 

Repairs: 0-6 months FREE

D2 Leisure products have been tested to the highest quality standard. If, however, you have purchased a product from D2 Leisure and it develops a manufacturing fault within the first six months of use, we will repair it free of charge. 

We will also provide: 

Spare Parts FREE of charge (excluding batteries, chargers and under bodies); however, accidental damage or misuse is not covered under the guarantee. Repairs will be charged at £25 for administration & handling, plus Spare Parts in these cases. 

Repairs: 6-12 months 

If between six and 12 months of owning your battery operated ride-on vehicle, it requires repairing, D2 Toys has the necessary parts to repair your product. All repairs between six and 12 months will be charged as follows: 

Labour is FREE of charge 
Spare Parts are charged at cost, 

6 Volt vehicles: administration and handling will be charged at £25 ; or 
12 Volt vehicles: administration and handling will be charged at £50. 

Repairs: 12-24 months

If between 12 and 24 months of owning your battery operated ride-on vehicle, it requires repairing, D2 Toys has the necessary parts to repair your product. All repairs between 12 and 24 months will be charged as follows: 

Labour is FREE of charge 
Spare Parts are charged at cost,

6 Volt vehicles: administration and handling will be charged at £25 ; or 
12 Volt vehicles: administration and handling will be charged at £50.

Your statutory rights are not affected.

10. Returns and Exchanges Policy

We want you to be happy with everything you buy from D2 Leisure. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 7 days from receipt of goods, exceptions apply for hygiene and safety reasons on some items such as toiletries. 
If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted. Any used items can be repaired or replaced if faulty, but cannot be refunded.

11. Returns Procedure

If you would like us to collect your return the following procedure will apply:

Contact us with details of your original order number, dispatch note and your credit card details (card number and expiry date) and we will arrange to collect your return.
Your credit card will then be debited with the cost of the return delivery.
When the goods arrive back at our Customer Distribution Centre they will be assessed and should it be concluded that they are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.
You will receive a full refund of the purchase price and the delivery charge.

12. Recycling/Disposal of Electrical Waste

The Waste Electrical and Electronic Equipment Regulations 2006 (the WEEE Regulations) came into effect in the United Kingdom on 1st July 2007. The Regulations have been designed to prevent/reduce the amount of waste electrical and electronic equipment by promoting its reuse , recycling and recovery. The separate collection of WEEE saves energy and resources and avoids hazardous materials from going to landfill.

Electrical and electronic equipment is any product that relies on electricity or batteries to perform its primary function, for example a kettle or a watch.

You can now recycle your old electrical's with us:  If you’re buying a new electrical item, we will recycle your old one for free

Why recycle? Unwanted electrical equipment is the UK's fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment.  If you do not recycle, electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and also human health.


We can help: We are pleased to offer our customers the chance to recycle their old electrical items.

We Offer a free 'Take Back' on your old electrical and electronic equipment (EEE). This is done on a like-for-like basis. Therefore, if you purchase a new electric car from us you can then return an old electric car back to us. The customer has 28 days in which to return the old item to us. If the item was purchased online, the customer is responsible for any postage costs incurred returning it to us. We can also arrange a collection with our own courier at small cost. Please contact us on 0843 886 0142 for more information on cost.

If you are sending the item back yourself then please send it in a adequate packaging to the following address.

D2 LEISURE - Unit 9372

13 Freelands Park

Wareham Road

Poole

DORSET

BH16 6FH

To remind you that old electrical equipment can be recycled, it is now marked with a crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with the crossed out wheeled bin symbol) in your bin.

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What is WEEE?  The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.  In the UK, distributors (including retailers) must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. Those establishing their own take-back scheme must as a minimum offer all customers buying new electrical equipment free take back of their old electricals on a like-for-like basis.
   
Find more information on WEEE recycling, and locate your local recycling centre, at www.recyclenow.com

13. Batteries

To find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible. 

14. Reaching Us

Please contact us by E-mail on sales@d2leisuregroup.co.uk. Alternatively, you can call us on +44 (0)843 886 0142, fax us on +44 (0)844 357 6996, or write to us at ARC Trading Group, 60 Windsor Avenue, LONDON SW19 2RR, United Kingdom.

15. The D2 Leisure website is owned and operated by:
Mr A Curtis T/A  ARC Trading Group
Head Office
60 Windsor Avenue
LONDON
SW19 2RR


ARC Trading Group is a Registered Sole Trader

VAT Number GB 171 4889 79

ARC Trading Group is a trading name of Mr A Curtis which includes D2 Toys, Blue Fish Cycles, The Kiddie House, Blue Ribbon Electronics, D2 Leisure & GMAC Distribution. Full details can be obtained on request from our Head Office, ARC Trading Group, 60 Windsor Avenue, LONDON SW19 2RR.

We recommend you print out a copy of these terms and conditions for future reference.
If you have any questions regarding ARC Trading Group or any related trading titles, please contact our Customer Service Number on 0843 886 0142