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| Service & Delivery, Terms and Conditions of Sale | | |
We specialise in selling Bicycles, Accessories and Battery Operated Toys and Equipment for Children .
Battery powered vehicles and other children's toys, also offering snooker tables and rocking horses to the UK
If you have any suggestions or comments, please e-mail us at enquiries@d2leisuregroup.co.uk.
OPENING TIMES
Basildon Warehouse/Showroom
MON - FRI 8.30am to 5.00pm, SAT 9.00am to 2.00pm, SUN CLOSED.
Branches
MON - SAT 9.00am to 6.00pm, SUN CLOSED.
Making A Purchase
Making a purchase could not be easier. Just browse our catalogue, and click on any item(s) that you wish to buy and put them into the shopping cart. After you have finished your selection, click on 'make order' and you will be asked for a few details that we will need to be able to satisfy the order.
We accept the following credit cards: Visa, Mastercard, Maestro, Switch, Solo and Delta Card. We also accept cheque payment (UK drawn bank only). Send your order in writing and post it with your cheque, or simply phone or fax your order to us.
1: Sale and Purchase
We will sell and you will purchase products subject to our terms and conditions of business set out below. The contract in respect of the products supplied by us to you comes into existence when your order has been accepted by us. For the avoidance of doubt, receipt of an order via our Site does not constitute acceptance of an order.
2: Price
2.1 All prices are quoted in pounds Sterling and are inclusive of VAT unless otherwise specified, regardless of the currency.
Currency rates are for comparison ONLY and actual rates may vary slightly.
2.2 All item prices are exclusive of delivery and packaging, unless otherwise stated. Details of our delivery charges are displayed when ordering your item.
2.3 Although we endeavour to ensure that all pricing and product information on the Website is accurate, occasionally an error may occur and goods may be mispriced. If we discover a pricing error we will, at our discretion, either: contact you and ask you whether you wish to cancel your order or continue with the order at the correct price; or notify you that we have cancelled your order.
We will not be obliged to supply goods at the incorrect price.
2.4 Prices are correct at the time of order only and relate to internet purchases only. All orders for products are subject to availability and we reserve the right to refuse to supply any particular person.
2.4 Some bicycles maybe dispatched 95% assembled to avoid damages in transit, which will mean some minor assembly will be required. We reccommend this is done by a professional certified mechanic, should you need any assistant and live local to one of our retail branches this can be done at a SMALL CHARGE, or alternatively any bicycle shop will assemble it for you at a charge. Battery Toys are also dispatched 95% assembled, this assembly is straight forward and any competent person should be capable of assembling these.
3. Stock Status
We have three main stock status categories which are shown on our website, 'In Stock' meaning the item is available for immediate dispatch. 'Available' meaning item is in stock, although delivery may take 1/2 days extra and 'Due In' meaning the item is out of stock, for which the period is shown. These are guidelines only, and the actual stock status of all orders will be confirmed via email.
WE ADVISE YOU TO KEEP ALL ORIGINAL PACKAGING IN CASE YOUR ITEM NEEDS TO BE RETURNED TO US. WE WILL NOT ACCEPT LIABILITY FOR ITEMS DAMAGED DUE TO INSUFFICIENT PACKAGING.
Backordered items can be cancelled at any time prior to dispatch.
Deposit's paid for any backordered items which are cancelled are refundable at our discretion.
Shipping And Handling
D2 Leisure Group offers delivery to addresses within the United Kingdom, Europe and USA Only.
We offer a standard delivery service to addresses in the United Kingdom, where the delivery details are as follow:
Delivery Method - Parcelforce Worldwide, INITIAL City Link, TNT UK, or DHL Express.
Delivery Time - Next Working Day* . (*subject to availablity)
Standard Delivery Charge (UK Mainland)- £3.95 (Excludes Special Offers), Other options are also available at point of order
All items are charged on weight, and will be advised online at point of order.
International Delivery Charges Vary Depending on the Weight of The Item and Destination Country, and will be confirmed prior to completing the order and shipping.
Delivery Schedule
Dispatch will normally take place within 24 hours, and so deliveries will normally be made in the normal course of delivery by the carrier thereafter. Delays in collection and delivery by the carrier may be experienced over the festive period.
You will be advised by phone or e-mail of any delay, or if the item is no longer available.
Back Orders
All products and services are subject to availability. If your item is not in stock, we can backorder for you. You will always be e-mailed with the option to cancel your order, if you would rather not wait, or to claim a full refund.
Credit Card Security
Your credit card security is our utmost priority, and D2 Leisure has taken the necessary steps to ensure that your payment information
is processed confidentially and accurately.
D2 Leisure uses Secure Sockets Layer (SSL), provided by Secure Trading, where credit card details are encrypted in the software when the order is placed. This makes it virtually impossible for unauthorised parties to read any information that you send us.
We also accept payment via Paypal at curtis_andrew@btconnect.com.
Finance Options*
We also offer various finance options to suit your financial needs.*All finance is subject to status and is not available to anyone under 18 years of age. Written quotations are available on request. 0800 83 86 87.
Guarantee
If you are not completely satisfied with your order, you can return it in an unused condition within 28 days, with the original receipt. We will either exchange the item(s) or refund your money, as you wish. Under the Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order within seven days without giving a reason, the 7 days starting the day after receipt of the goods. You must bear the costs of returning the goods to us. A refund will be given within 28 days of cancellation of the goods.
If the item is returned damaged we reserve the right to levy a charge commensurate with our costs of processing the sale.
Your statutory rights are not affected.
Battery Operated Ride On's and Electric Scooters have a 6 months manufacturer warranty, and most other items have a 12 months manufacturer warranty. Should you experience any problems during this period we will do our upmost to ensure this is dealt with as quickly as possible with the least inconvenience to yourself. All warranties exclude labour and transportation costs.
Battery Operated Ride On Vehicles
Our 2 Year Commitment
All our products are supplied with an instruction manual. Make sure that you read these instructions carefully and keep them safe for future reference along with your proof of purchase. If you have purchased a battery operated ride-on vehicle, ensure that for the first and subsequent times you charge your battery, you adhere to the charging instructions included in your manual as batteries and chargers are not covered under this guarantee.
Repairs: 0-6 months FREE
D2 Leisure Group products have been tested to the highest quality standard. If, however, you have purchased a product from D2 Leisure Group and it develops a manufacturing fault within the first six months of use, we will repair it free of charge.
We will also provide:
Spare Parts FREE of charge (excluding batteries, chargers and unibodies); however, accidental damage or misuse is not covered under the guarantee. Repairs will be charged at £25 for administration & handling, plus Spare Parts in these cases.
Repairs: 6-12 months
If between six and 12 months of owning your battery operated ride-on vehicle, it requires repairing, D2 Leisure Group has the necessary parts to repair your product. All repairs between six and 12 months will be charged as follows:
Labour is FREE of charge
Spare Parts are charged at cost,
6 Volt vehicles: administration and handling will be charged at £25 ; or
12 Volt vehicles: administration and handling will be charged at £50.
Repairs: 12-24 months
If between 12 and 24 months of owning your battery operated ride-on vehicle, it requires repairing, D2 Leisure Group has the necessary parts to repair your product. All repairs between 12 and 24 months will be charged as follows:
Labour is FREE of charge
Spare Parts are charged at cost,
6 Volt vehicles: administration and handling will be charged at £25 ; or
12 Volt vehicles: administration and handling will be charged at £50.
Returns and Exchanges Policy
We want you to be happy with everything you buy from D2 Leisure Group. If you are not satisfied with your new purchase, we will exchange or refund any unused item provided it is returned in a saleable condition, in its original, undamaged packaging, with your receipt and within 14 days from receipt of goods, exceptions apply for hygiene and safety reasons on some items such as toiletries.
If we find that the product has not been returned to us in a re-saleable condition, we reserve the right to refuse a refund. We will refund your original delivery charge when a product is faulty or damaged, but not when a product is simply unwanted.
Returns Procedure
If you would like us to collect your return the following procedure will apply:
Contact us with details of your original order number, dispatch note and your credit card details (card number and expiry date) and we will arrange to collect your return.
Your credit card will then be debited with the cost of the return delivery.
When the goods arrive back at our Customer Distribution Centre they will be assessed and should it be concluded that they are faulty or that there was a discrepancy in the order, the return delivery charge will be credited back to you.
You will receive a full refund of the purchase price and the delivery charge.
Reaching Us
Please contact us by E-mail on enquiries@d2leisuregroup.co.uk. Alternatively, you can call us on +44 (0)1268 288208, fax us on +44 (0)1268 288570, or write to us at D2 Leisure Group, Unit 3/4 Falcon Park, Luckyn Lane, Pipps Hill Ind. Est., Basildon, ESSEX SS14 3AL, United Kingdom.
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D2 Leisure Group, Unit 4, Falcon Park, Luckyn Lane, Pipps Hill Industrial Estate, Basildon, ESSEX, SS14 3AL, United Kingdom,
Tel: 01268 288 208
Fax: 01268 288 570
Email: sales@d2leisuregroup.co.uk
Privacy Policy
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